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Care & Repairs

At Tinka & Co. London, we are dedicated to ensuring the longevity and quality of our luxury dog beds. Our skilled artisans are here to help maintain and repair your cherished dog bed, ensuring they remain as comfortable and stylish as the day you received them.

How to Care for your Dog Bed

Built to Last, Crafted with Care

While crafted with an artisan’s touch, our dog beds are designed to be sturdy and durable for everyday use. Thanks to their thoughtful construction, they can easily be cared for at home, ensuring they stay as beautiful and functional as the day they arrived.

Washing Instructions

For optimal care, wash your dog bed on a gentle 30-degree cycle. Avoid using bleach or strong detergents, opting instead for a non-bio detergent to protect your dog’s skin and the bed’s natural colour.

Drying Instructions

Your bed can be tumble dried on a low setting. Higher heat may affect the fabric’s quality, so please keep the setting low for best results.

Warranty and Repairs

1. Our Repair Services

We offer a range of dog bed repair services to address common issues and wear and tear, including:

  • Zipper Repairs: If your dog's bed zipper is broken or malfunctioning, our expert team can replace or repair it to restore full functionality.
  • Seam Repairs: Loose or damaged seams can affect the durability of your dog's bed. We ensure the integrity of your pet's bed with our professional seam repairs.
  • Patch Repairs: For small tears or holes, we provide patch repairs using matching or complementary fabrics to maintain the aesthetic appeal of the bed.
  • Stuffing Replacement: If your dog's bed has lost its fluffiness, we can replace or add stuffing to bring back its plush comfort.
2. Complimentary Extended Warranty

We stand by the quality of our products and offer a complimentary extended 1-year warranty that covers defects or malfunctions of the zipper, which we will fix for free. Additionally, we provide a 3-year guarantee that covers the bed for seam, patch, and stuffing replacement for a fee. Our repair fees are as follows:

3. Costs
  • Zipper Repairs - FREE in year 1 / Starting from £15 in year 2 and 3
  • Seam Repairs - Starting from £10
  • Patch Repairs - Starting from £20
  • Stuffing Replacement - Starting from £25

Prices may vary based on the extent of the repair required. We will provide a detailed quote after assessing the repair needs and reviewing the provided photos (see “How to request a repair section”).

4. Exclusions

While we strive to repair most issues, there are certain circumstances where repairs may not be feasible:

  • Extensive Damage: Beds that have been extensively chewed or shredded may not be repairable. We suggest alternative durable options for dogs that are more destructive.
  • Non-Original Fabrics: If the damage involves non-original fabrics or components not supplied by Tinka & Co. London, we may not be able to perform repairs.
5. How to Request a Repair

To request a dog bed repair, please log in to your Tinka & Co. account and fill out our Repair Request Form. Please include clear photos of the area that requires repair. Once submitted, our team will review your request and contact you with further instructions.

6. Process and Timeline
  1. Assessment: Upon receiving your request and photos, we will assess the repair needs and provide an estimated timeline and cost.
  2. Sending your product to our Atelier: If you would like to proceed, you will be asked to pay for your repair online via a dedicated link and will receive a prepaid shipping label via email to send the product to our atelier. You will then need to package your product
  3. Repair: Our artisans will carefully repair your item, ensuring it meets our high standards of craftsmanship.
  4. Return: Once the repair is complete, we will promptly ship the bed back to you.

Clean Products Only

For the health and safety of our team, we only accept clean products for repair. Please ensure your dog bed is thoroughly cleaned before sending it to us.

7. Contact Us

For any questions or further assistance, please contact our customer service team:

  • Email: returns@tinkaandco.com

At Tinka & Co. London, we believe in the value of craftsmanship and the importance of quality. By offering these dog bed repair services, we aim to extend the life of our products, providing your pets with lasting comfort and luxury.